After-sales service: 400-647-9858
| Offerings | Auclid regulations | National requirement | Safe service life | ||||
| Date of purchase | Machine warranty | Service approach | Other notes | Whole machine | Main parts and components | ||
| Domestic air energy | Before 2020 | 3 years | Visit | Whole Machine Warranty (or subject to sales contract) | 3 years | 3 years | / |
| Domestic air energy | 2021-2022 | 5 years | Visit | Whole Machine Warranty (or subject to sales contract) | 3 years | 3 years | / |
| Domestic air energy | 1 January 2023- By 31 March 2023 | 6 years | Visit | Whole Machine Warranty (or subject to sales contract) | 3 years | 3 years | / |
| Domestic air energy | 1 April 2024- To date | 6 years | Visit | Machine Warranty Compressor warranty 10 years (or subject to sales contract) | 3 years | 3 years | / |
1、Household products for commercial use are guaranteed for 3 years, except for commercial products.
2, has occurred in the maintenance service products, such as the same parts within a month of the same fault by the original service unit is responsible for free maintenance.
3, the sample machine, processing discount machine (and other external products) machine repair 3 years, the appearance of the non-repair, non-returnable
4, online purchase of the machine to enjoy the normal product warranty policy, the new purchase of the machine within 15 days of the occurrence of the return and replacement services by the online buyer is responsible for, belonging to the online buyer of the other services promised by the online buyer is responsible for the content.
5、Outside of the machine warranty period, the main components in the warranty period of maintenance services, if the same time the main components and non-major components bad, then do not charge the maintenance fee, door-to-door fee and the main parts fee, but charge the bad non-major parts fee.
6、Dealers themselves promised additional services and additional non-original configuration of the gift, the relevant dealer is responsible for the service.
7、Warranty certificate: Commercial invoice, machine-printed invoice or valid receipt is the valid warranty certificate.
8, the warranty period is defined: the valid warranty certificate issued date for the start of the warranty period; no valid warranty certificate, according to the factory date 3 months after the start of the warranty period; if there is neither a valid warranty certificate nor the factory date, according to the earliest date of listing of the product 6 months after the date of the warranty period as the start of the date.
| Categorize | Project category | Project content | Equipment power | |
| 10KW and below ~ 30KW | 31~42KW | |||
| 3P~10P | 12P~15P | |||
| Home service charge | On-site commissioning Guidance, explanation | Door-to-door commissioning, explanation, no replacement parts, noise, etc. | 60 | 60 |
| Tinker | Electrical components | Replacement of line controller/display, replacement of temperature sensing wires (signal wires, temperature sensing wires) Replacement of wiring harnesses, internal power wires of machines, replacement of terminal blocks, replacement of fan capacitors, replacement of four-way valve coils, electronic expansion valve coils; replacement of AC contactors, replacement of fan blades, replacement of compressor acoustic insulation, replacement of sheet metal acoustic insulation, and other items (not described for electrical repair items) | 200 | 200 |
| Revise in midstream | Electronic Control Parts | Replacement of inverter drive board, replacement of controller main control board, replacement of phase sequence board, filter board, replacement of transformer; replacement of fan motor, replacement of pressure sensor, replacement of water flow switch, replacement of compressor crankshaft heating tape; replacement of chassis ice melting heating tape, replacement of remote control module | 360 | 360 |
| External part | Replacement of top cover panel, front panel, side panels | 1100 | 1400 | |
| Overhauls | Refrigeration system components | Replacement of electronic expansion valves, replacement of check valves, replacement of filters, replacement of gas/liquid separators; replacement of high and low pressure protectors, replacement of shut-off valves, replacement of needle valves, replacement of copper tubing assemblies; refilling of Freon, refinishing of welds, picking up of leaks, refilling of Freon | 800 | 1100 |
1, aerial work fee (need to outdoor, not including balcony), 3 ~ 10 floor 100 yuan, more than 11 floor 200 yuan, the same equipment repair, single repair.
2, refrigeration system parts repair, has included freon cost. Multiple repairs of the same equipment will be settled at the highest level, and other items will be settled at 50%.
3, transportation costs, room and board standards (unit: yuan / unit / time), the local service center to the user site 20 kilometers (including 20 kilometers) beyond the distance of the repair, can be settled in accordance with the following standards for transportation subsidies:
Transportation costs, according to the one-way 2 yuan / vehicle kilometer (including fuel costs, highway tolls, bridge and road tolls) to calculate the transportation subsidy, each maintenance dispatcher only subsidize the cost of transportation 1 time.
Accommodation and food, more than 200 kilometers, such as the need for accommodation, with a formal invoice at 150 yuan / day for subsidies (including meals), each single maintenance of the worker is only subsidized for 1 person's accommodation costs.
Calculation of transportation fee: Example 1: the actual kilometer is 32 kilometers, remote fee = 32 * 2 = 64 yuan; Example 2: the actual kilometer is 20 kilometers, remote fee = 0 yuan
Door-to-door service fee and maintenance fee can not be charged at the same time
If the service provider comes to your home and does not produce maintenance due to various special reasons, the service provider can charge the door-to-door service fee + remote fee, and the maintenance fee is no longer charged; on the contrary, it will charge the maintenance fee + remote fee + accessories fee.
01Because the user power supply voltage is unstable, more than the use of Auclean air can range or wiring is not standardised, does not meet the national standards for safe electricity caused by the air can be damaged;
02Damage caused by improper use and storage by the user;
03Damage caused by installation, repair, and removal of the machine by non-our company's designated service outlets;
04No proof of purchase and valid invoice;
05Three packs of vouchers or invoices model and repair the product model does not match or have altered;
06Damage caused by force majeure;
07Purchased air energy beyond the warranty period;
08Service items that are not promised to be free by our company.
| Offerings | Tariff | Instruction |
| Integral air energy machine | 560 | 1, the removal of the machine contains dismantling, installation and debugging, does not provide with goods service, such as the need to bring goods, with goods fees by the user and the service provider to negotiate charges. 2, in the process of moving the machine involves playing wall holes, cut glass does not implement free service. 3、Demolition of the old machine, only responsible for the demolition of the air energy product itself, the other by the user to dismantle their own, or negotiate with the user alone. 4、The cost of additional materials is calculated separately. |
| Air Split Units | 880 | 1, the removal of the machine contains dismantling, installation and debugging, does not provide with goods service, such as the need to bring goods, with goods fees by the user and the service provider to negotiate charges. 2, in the process of moving the machine involves playing wall holes, cut glass does not implement free service. 3、Demolition of the old machine, only responsible for the demolition of the air energy product itself, the other by the user to dismantle their own, or negotiate with the user alone. 4、The cost of additional materials is calculated separately. |
When choosing a home air-conditioning system, heat pump air-conditioning and regular air-conditioning are two options that attract a lot of attention. They are significantly different in terms of working principle, energy efficiency, and applicable environment.
Working Principle:
Heat pump air-conditioning: heat pump air-conditioning adopts heat pump technology by extracting heat from indoor or outdoor and then transferring the heat energy through the heat pump circulation system. Therefore, it can not only cool in summer, but also provide heating function in winter.
Ordinary Air Conditioner: Ordinary air conditioners use a refrigeration cycle system that removes heat from the room by compressing refrigerant to achieve a cooling effect. Ordinary air conditioners usually only provide cooling service and require additional electric auxiliary heat to achieve heating in winter.
Energy efficiency performance:
Heat Pump Air Conditioner: Heat pump air conditioners are known for their efficient energy transfer method and are able to perform well in both heating and cooling modes. Compared to regular air conditioners, heat pump air conditioners are usually more energy efficient and can effectively reduce energy bills.
Ordinary air-conditioners: Ordinary air-conditioners usually perform better in cooling mode, but require additional electric heaters or other heating equipment for heating, and are therefore less energy efficient than heat pump air-conditioners.
Applicable environment:
Heat pump air-conditioners: heat pump air-conditioners are applicable in a wide range of environments and are capable of providing a comfortable indoor environment in different climatic conditions. However, in extreme cold environments, its heating effect may be affected to some extent.
Ordinary air-conditioners: ordinary air-conditioners are stable in terms of cooling, but they are relatively less adaptable in cold winters as they require additional heating equipment.
Initial investment and maintenance:
Heat pump air-conditioning: heat pump air-conditioning has a relatively high initial investment, but is able to pay for itself in the long run through savings in energy costs. However, maintenance and repair costs are high.
Ordinary air-conditioners: ordinary air-conditioners have a relatively low initial investment, but relatively high energy bills in long-term operation, especially in winter when additional heating equipment is required.
When choosing between heat pump air-conditioning and ordinary air-conditioning, you need to weigh up your needs and environmental conditions. Heat pump air-conditioners are suitable for households seeking year-round comfort and focusing on energy efficiency, while ordinary air-conditioners are suitable for areas with less use in cold winters or for users with limited initial investment. The final choice should take into account a number of factors such as economy, environmental protection and applicability to achieve a more desirable air-conditioning effect.
With the progress of science and technology and people's pursuit of quality of life, heat pump air conditioner has gradually become the first choice of modern family cooling and heating equipment. It has won the favour of the majority of consumers with its energy efficient, cooling and heating characteristics. However, there are many brands of heat pump air conditioners on the market with different functions, how to buy a heat pump air conditioner for yourself? Look at this one is enough!
First, understand the core technology
The core technology of the heat pump air conditioner determines its performance and effect. When choosing, you should pay attention to whether the air conditioner uses advanced heat pump technology, compressor and intelligent control system. These technologies will directly affect the cooling and heating effect of the air conditioner, energy efficiency ratio and service life.
Second, look at the energy label
Energy-efficiency labelling is an important standard for judging the energy efficiency of air conditioners. When choosing, you should give priority to choose the air conditioner with high energy efficiency level, which not only saves energy, but also reduces the electricity bill. At the same time, you also need to pay attention to the air conditioner's cooling capacity, heating capacity and other parameters to ensure that the air conditioner can meet the actual needs of the family.
Third, consider the comfort
In addition to the cooling and heating effect, the comfort of the air conditioner is also a factor to consider when buying. The noise level of the air conditioner, the precision of temperature control, and the way of air supply will affect the comfort of the use of the air conditioner.
Fourth, choose a big brand and quality service
Choosing a well-known brand ensures the quality of the product and the reliability of the service. Well-known brands usually have more mature technology and better service system, can provide users with more reliable products and better after-sales service. Understand the brand's after-sales service policy, including warranty period, maintenance outlets and after-sales service response speed, etc., to ensure that you can get timely and professional support in the process of use.
Therefore, when buying a heat pump air conditioner, you need to comprehensively consider a number of aspects such as core technology, energy efficiency labelling, comfort, brand awareness and quality service. Only in this way can you buy a heat pump air conditioner with excellent performance, high comfort and perfect after-sales service, and avoid stepping on the pit.
The density of cold water and hot water is not the same, the density of cold water will sink to the bottom, while the density of hot water is small will float on top, cold water comes in will not immediately mix the water.
Water temperature is cold and hot general situation is the problem of piping, it is recommended that you can directly release water from the tank hot water outlet to see if it is normal, after the pipeline will be cold and hot, that is, the pipeline of the water pipe, or mixing valve is bad, it is recommended to check the pipeline first. Can not judge can consult 400-647-9858 after-sales phone.
The factory setting is generally the default temperature of 55 ℃, but it is generally not recommended to adjust to 50 ℃, because a long period of high temperature operation, will affect the service life of the compressor.
Air water heater tank is pressurised, the pressure of the cold water and the flow of hot water released is proportional. Cold water pressure is large hot water out of small, may be the cold water inlet dirty blocked, you can disassemble the cold water inlet for cleaning. Or cold weather, cold water pipes are frozen, it is recommended to thaw the tank cold water pipes.
Commercial machine hot water out of small, may be the booster pump is not open or bad, there may be a valve or pipe dirty blockage.
If the bottom of the host leakage is a normal phenomenon, the machine work will produce condensate, condensate flow and temperature, humidity related, as long as the condensate pipe is connected.
Too much water pressure in the tank will make a rattling noise.
If the water pressure is high you can install a pressure reducing valve;
If it is the safety valve that makes the rattling sound is the safety valve is bad;
If the inner coil is loose, this is not repairable, you can only replace the water tank.
The host needs to be installed in a well-ventilated environment, no corrosive gases, liquids, dust, can be installed outdoors, wind, rain does not affect the heating effect of the machine itself.
CN
Domestic
Commercial
