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Domestic
Commercial
Industrial dehumidification
Industrial cold waterSwimming pool constant temperature
Heat pump hot water
Industrial air conditioningHeat pump drying
DomesticCommercialIndustrial dehumidificationIndustrial cold waterSwimming pool constant temperatureHeat pump hot waterIndustrial air conditioningHeat pump drying
After-sales service: 400-647-9858
| Offerings | Auclid regulations | National requirement | Safe service life | ||||
| Date of purchase | Machine warranty | Service approach | Other notes | Whole machine | Main parts and components | ||
| Domestic air energy | Before 2020 | 3 years | Visit | Whole Machine Warranty (or subject to sales contract) | 3 years | 3 years | / |
| Domestic air energy | 2021-2022 | 5 years | Visit | Whole Machine Warranty (or subject to sales contract) | 3 years | 3 years | / |
| Domestic air energy | 1 January 2023- By 31 March 2023 | 6 years | Visit | Whole Machine Warranty (or subject to sales contract) | 3 years | 3 years | / |
| Domestic air energy | 1 April 2024- To date | 6 years | Visit | Machine Warranty Compressor warranty 10 years (or subject to sales contract) | 3 years | 3 years | / |
1、Household products for commercial use are guaranteed for 3 years, except for commercial products.
2, has occurred in the maintenance service products, such as the same parts within a month of the same fault by the original service unit is responsible for free maintenance.
3, the sample machine, processing discount machine (and other external products) machine repair 3 years, the appearance of the non-repair, non-returnable
4, online purchase of the machine to enjoy the normal product warranty policy, the new purchase of the machine within 15 days of the occurrence of the return and replacement services by the online buyer is responsible for, belonging to the online buyer of the other services promised by the online buyer is responsible for the content.
5、Outside of the machine warranty period, the main components in the warranty period of maintenance services, if the same time the main components and non-major components bad, then do not charge the maintenance fee, door-to-door fee and the main parts fee, but charge the bad non-major parts fee.
6、Dealers themselves promised additional services and additional non-original configuration of the gift, the relevant dealer is responsible for the service.
7、Warranty certificate: Commercial invoice, machine-printed invoice or valid receipt is the valid warranty certificate.
8, the warranty period is defined: the valid warranty certificate issued date for the start of the warranty period; no valid warranty certificate, according to the factory date 3 months after the start of the warranty period; if there is neither a valid warranty certificate nor the factory date, according to the earliest date of listing of the product 6 months after the date of the warranty period as the start of the date.
| Categorize | Project category | Project content | Equipment power | |
| 10KW and below ~ 30KW | 31~42KW | |||
| 3P~10P | 12P~15P | |||
| Home service charge | On-site commissioning Guidance, explanation | Door-to-door commissioning, explanation, no replacement parts, noise, etc. | 60 | 60 |
| Tinker | Electrical components | Replacement of line controller/display, replacement of temperature sensing wires (signal wires, temperature sensing wires) Replacement of wiring harnesses, internal power wires of machines, replacement of terminal blocks, replacement of fan capacitors, replacement of four-way valve coils, electronic expansion valve coils; replacement of AC contactors, replacement of fan blades, replacement of compressor acoustic insulation, replacement of sheet metal acoustic insulation, and other items (not described for electrical repair items) | 200 | 200 |
| Revise in midstream | Electronic Control Parts | Replacement of inverter drive board, replacement of controller main control board, replacement of phase sequence board, filter board, replacement of transformer; replacement of fan motor, replacement of pressure sensor, replacement of water flow switch, replacement of compressor crankshaft heating tape; replacement of chassis ice melting heating tape, replacement of remote control module | 360 | 360 |
| External part | Replacement of top cover panel, front panel, side panels | 1100 | 1400 | |
| Overhauls | Refrigeration system components | Replacement of electronic expansion valves, replacement of check valves, replacement of filters, replacement of gas/liquid separators; replacement of high and low pressure protectors, replacement of shut-off valves, replacement of needle valves, replacement of copper tubing assemblies; refilling of Freon, refinishing of welds, picking up of leaks, refilling of Freon | 800 | 1100 |
1, aerial work fee (need to outdoor, not including balcony), 3 ~ 10 floor 100 yuan, more than 11 floor 200 yuan, the same equipment repair, single repair.
2, refrigeration system parts repair, has included freon cost. Multiple repairs of the same equipment will be settled at the highest level, and other items will be settled at 50%.
3, transportation costs, room and board standards (unit: yuan / unit / time), the local service center to the user site 20 kilometers (including 20 kilometers) beyond the distance of the repair, can be settled in accordance with the following standards for transportation subsidies:
Transportation costs, according to the one-way 2 yuan / vehicle kilometer (including fuel costs, highway tolls, bridge and road tolls) to calculate the transportation subsidy, each maintenance dispatcher only subsidize the cost of transportation 1 time.
Accommodation and food, more than 200 kilometers, such as the need for accommodation, with a formal invoice at 150 yuan / day for subsidies (including meals), each single maintenance of the worker is only subsidized for 1 person's accommodation costs.
Calculation of transportation fee: Example 1: the actual kilometer is 32 kilometers, remote fee = 32 * 2 = 64 yuan; Example 2: the actual kilometer is 20 kilometers, remote fee = 0 yuan
Door-to-door service fee and maintenance fee can not be charged at the same time
If the service provider comes to your home and does not produce maintenance due to various special reasons, the service provider can charge the door-to-door service fee + remote fee, and the maintenance fee is no longer charged; on the contrary, it will charge the maintenance fee + remote fee + accessories fee.
01Because the user power supply voltage is unstable, more than the use of Auclean air can range or wiring is not standardised, does not meet the national standards for safe electricity caused by the air can be damaged;
02Damage caused by improper use and storage by the user;
03Damage caused by installation, repair, and removal of the machine by non-our company's designated service outlets;
04No proof of purchase and valid invoice;
05Three packs of vouchers or invoices model and repair the product model does not match or have altered;
06Damage caused by force majeure;
07Purchased air energy beyond the warranty period;
08Service items that are not promised to be free by our company.
| Offerings | Tariff | Instruction |
| Integral air energy machine | 560 | 1, the removal of the machine contains dismantling, installation and debugging, does not provide with goods service, such as the need to bring goods, with goods fees by the user and the service provider to negotiate charges. 2, in the process of moving the machine involves playing wall holes, cut glass does not implement free service. 3、Demolition of the old machine, only responsible for the demolition of the air energy product itself, the other by the user to dismantle their own, or negotiate with the user alone. 4、The cost of additional materials is calculated separately. |
| Air Split Units | 880 | 1, the removal of the machine contains dismantling, installation and debugging, does not provide with goods service, such as the need to bring goods, with goods fees by the user and the service provider to negotiate charges. 2, in the process of moving the machine involves playing wall holes, cut glass does not implement free service. 3、Demolition of the old machine, only responsible for the demolition of the air energy product itself, the other by the user to dismantle their own, or negotiate with the user alone. 4、The cost of additional materials is calculated separately. |
In operation, the evaporator absorbs heat from the ambient thermal energy of the air, which is compressed by the compressor into a high-temperature and high-pressure gas, and when it condenses into a liquid through the condenser, the heat released is transferred to the water in the tank, causing the water temperature to rise. The condensed liquid is throttled back to the evaporator through the expansion valve and then absorbs heat from the air, and so on.
①. The evaporator plays a role in absorbing heat during the operation of the host. In the process of running refrigerant than the air temperature is low, driven by the fan air flow from the evaporator, the refrigerant in the evaporator to absorb the heat in the air. For example, when the air temperature is 0 ℃, the refrigerant is -8 ℃ or so, the high temperature of the air heat transfer to the low temperature of the refrigerant, so as to achieve the purpose of absorbing heat energy from the air.
②. Compressor in the air water heater in the ‘heart’ part. By the compressor work to absorb heat after the refrigerant for compression, compressed into high temperature and high pressure gas, the highest temperature up to 120 ℃.
③. Condenser in the work of the role of heat transfer, by the compressor work after the high temperature refrigerant and water heat exchange. High-temperature refrigerant by the compressor work pressure into the condenser, low-temperature water encountered high-temperature refrigerant heat exchange between the two, so as to achieve the purpose of raising the temperature of the water.
The number is only called on the engineering, not a legal unit of measurement, the industry is used to ordinary air conditioning cooling capacity per 2200-2600W is counted as 1 pi, the number of pi of air can just follow the air conditioning industry called, but the air can be born for the heating, the cooling capacity divided into pi is not standardised, the choice of air can be more concerned about the heating capacity rather than the number of pi, the number of pi of the heat pump products is just a vague concept of units, the state has no relevant policy. At present, the state has not issued a relevant policy.
Fog or host ‘smoke’ hot air; host sound louder than usual seems to have a strange noise; fan does not turn the motor buzzing; host under the water flow; are the normal phenomenon of frost. Host under the drainage is condensate, will not have an impact on the system pressure, if the system is leaking, will fall pressure. Switch off the machine for a period of time or drainage, is the condensation on the fins, is also a normal phenomenon.
When the machine is just switched on, the host will not rotate for 1-2 minutes, the machine has a self-test function, a normal phenomenon.
1, energy storage, heating temperature continues to be balanced, there will be no indoor temperature cold and hot phenomenon, to avoid frequent start and stop of the host;
2, high efficiency defrost, reduce defrost time.
3, the top of the water tank exhaust, exhaust effect is better, to protect the normal operation of the system.
Water from the tank's fill port or drain on the water pressure to see the pressure gauge, do not have to wait until 0 and then add, the pressure is less than 0.05 can be added to the water (general recommendations: floor heating 0.15-0.2, radiator 0.1-0.15). Some areas do not have pressure gauges installed, when to water, up to how much is considered full? The machine can run normally do not need to add water, if the lack of water, the panel will report the water flow switch failure, or the water tank gurgling is also a lack of water; on the water when you open the top of the water tank exhaust valve, up to the exhaust valve out of the water can be.
1, the host under the water inlet live connection removed;
2, the water tank under the sewage outlet open;
3, the lowest point of the pipeline drain valve open;
4, the pump at both ends of the live connection to remove the drainage, if it is a built-in pump, in the host near the bottom of the location of a drain, open the drain can be plate for the pump and the pump in the water drain, built-in pump is straight, and external pumps are different, will not store water.
Panel setting is the return water temperature, heating: water temperature is higher than the return water temperature within 10 degrees is normal; refrigeration: return water is higher than the water within 5 degrees is normal; stop running when the water temperature and the return water temperature is the same is normal.
This is a normal phenomenon, is the machine senses the low temperature to start the anti-freeze protection. The ambient temperature of 20 or 30 degrees also start, because the machine is on the cooling mode, the temperature of the machine is lower than about 10 degrees will also start the anti-freeze protection. Panel display: unit antifreeze, the water temperature is lower than 4 degrees, the external machine buzzing does not stop, this is a normal antifreeze protection, the water temperature reaches 12 degrees, stop antifreeze. The unit anti-freezing can be switched on.
Regardless of whether it is fixed-frequency or inverter, on state: the pump has been rotating without stopping; off state: the water temperature is lower than 5 degrees, it will start the antifreeze, the pump starts to work, the water temperature reaches 12 degrees, the pump stops working. Heating season is recommended not to pull the power cut, keep the power state machine has anti-freeze function.