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Service

After-sales service: 400-647-9858

Domestic Air ServiceCommercial Air Service
Warranty Policy
Maintenance Charges
Other Fee-based Services
Moving Charges
OfferingsAuclid regulationsNational requirementSafe service life
Date of purchaseMachine warrantyService approachOther notesWhole machineMain parts and components
Domestic air energyBefore 20203 yearsVisit

Whole Machine Warranty

(or subject to sales contract)

3 years3 years/
Domestic air energy2021-20225 yearsVisit

Whole Machine Warranty

(or subject to sales contract)

3 years3 years/
Domestic air energy

1 January 2023-

By 31 March 2023

6 yearsVisit

Whole Machine Warranty

(or subject to sales contract)

3 years3 years/
Domestic air energy1 April 2024-

To date

6 years Visit

Machine Warranty

Compressor warranty 10 years

(or subject to sales contract)

3 years3 years/
Remarks:

1、Household products for commercial use are guaranteed for 3 years, except for commercial products.

2, has occurred in the maintenance service products, such as the same parts within a month of the same fault by the original service unit is responsible for free maintenance.

3, the sample machine, processing discount machine (and other external products) machine repair 3 years, the appearance of the non-repair, non-returnable

4, online purchase of the machine to enjoy the normal product warranty policy, the new purchase of the machine within 15 days of the occurrence of the return and replacement services by the online buyer is responsible for, belonging to the online buyer of the other services promised by the online buyer is responsible for the content.

5、Outside of the machine warranty period, the main components in the warranty period of maintenance services, if the same time the main components and non-major components bad, then do not charge the maintenance fee, door-to-door fee and the main parts fee, but charge the bad non-major parts fee.

6、Dealers themselves promised additional services and additional non-original configuration of the gift, the relevant dealer is responsible for the service.

7、Warranty certificate: Commercial invoice, machine-printed invoice or valid receipt is the valid warranty certificate.

8, the warranty period is defined: the valid warranty certificate issued date for the start of the warranty period; no valid warranty certificate, according to the factory date 3 months after the start of the warranty period; if there is neither a valid warranty certificate nor the factory date, according to the earliest date of listing of the product 6 months after the date of the warranty period as the start of the date.

CategorizeProject categoryProject contentEquipment power
10KW and below ~ 30KW31~42KW
3P~10P12P~15P
Home service chargeOn-site commissioning
Guidance, explanation		Door-to-door commissioning, explanation, no replacement parts, noise, etc.6060
TinkerElectrical componentsReplacement of line controller/display, replacement of temperature sensing wires (signal wires, temperature sensing wires) Replacement of wiring harnesses, internal power wires of machines, replacement of terminal blocks, replacement of fan capacitors, replacement of four-way valve coils, electronic expansion valve coils; replacement of AC contactors, replacement of fan blades, replacement of compressor acoustic insulation, replacement of sheet metal acoustic insulation, and other items (not described for electrical repair items)200200
Revise in midstreamElectronic Control PartsReplacement of inverter drive board, replacement of controller main control board, replacement of phase sequence board, filter board, replacement of transformer; replacement of fan motor, replacement of pressure sensor, replacement of water flow switch, replacement of compressor crankshaft heating tape; replacement of chassis ice melting heating tape, replacement of remote control module360360
External partReplacement of top cover panel, front panel, side panels11001400
OverhaulsRefrigeration system componentsReplacement of electronic expansion valves, replacement of check valves, replacement of filters, replacement of gas/liquid separators; replacement of high and low pressure protectors, replacement of shut-off valves, replacement of needle valves, replacement of copper tubing assemblies; refilling of Freon, refinishing of welds, picking up of leaks, refilling of Freon8001100
Remarks:

1, aerial work fee (need to outdoor, not including balcony), 3 ~ 10 floor 100 yuan, more than 11 floor 200 yuan, the same equipment repair, single repair.

2, refrigeration system parts repair, has included freon cost. Multiple repairs of the same equipment will be settled at the highest level, and other items will be settled at 50%.

3, transportation costs, room and board standards (unit: yuan / unit / time), the local service center to the user site 20 kilometers (including 20 kilometers) beyond the distance of the repair, can be settled in accordance with the following standards for transportation subsidies:

Transportation costs, according to the one-way 2 yuan / vehicle kilometer (including fuel costs, highway tolls, bridge and road tolls) to calculate the transportation subsidy, each maintenance dispatcher only subsidize the cost of transportation 1 time.

Accommodation and food, more than 200 kilometers, such as the need for accommodation, with a formal invoice at 150 yuan / day for subsidies (including meals), each single maintenance of the worker is only subsidized for 1 person's accommodation costs.

Calculation of transportation fee: Example 1: the actual kilometer is 32 kilometers, remote fee = 32 * 2 = 64 yuan; Example 2: the actual kilometer is 20 kilometers, remote fee = 0 yuan

Door-to-door service fee and maintenance fee can not be charged at the same time

If the service provider comes to your home and does not produce maintenance due to various special reasons, the service provider can charge the door-to-door service fee + remote fee, and the maintenance fee is no longer charged; on the contrary, it will charge the maintenance fee + remote fee + accessories fee.

01Because the user power supply voltage is unstable, more than the use of Auclean air can range or wiring is not standardised, does not meet the national standards for safe electricity caused by the air can be damaged;

02Damage caused by improper use and storage by the user;

03Damage caused by installation, repair, and removal of the machine by non-our company's designated service outlets;

04No proof of purchase and valid invoice;

05Three packs of vouchers or invoices model and repair the product model does not match or have altered;

06Damage caused by force majeure;

07Purchased air energy beyond the warranty period;

08Service items that are not promised to be free by our company.

OfferingsTariffInstruction
Integral air energy machine560

1, the removal of the machine contains dismantling, installation and debugging, does not provide with goods service, such as the need to bring goods, with goods fees by the user and the service provider to negotiate charges.

2, in the process of moving the machine involves playing wall holes, cut glass does not implement free service.

3、Demolition of the old machine, only responsible for the demolition of the air energy product itself, the other by the user to dismantle their own, or negotiate with the user alone.

4、The cost of additional materials is calculated separately.

Air Split Units880

1, the removal of the machine contains dismantling, installation and debugging, does not provide with goods service, such as the need to bring goods, with goods fees by the user and the service provider to negotiate charges.

2, in the process of moving the machine involves playing wall holes, cut glass does not implement free service.

3、Demolition of the old machine, only responsible for the demolition of the air energy product itself, the other by the user to dismantle their own, or negotiate with the user alone.

4、The cost of additional materials is calculated separately.

FAQ